Account Director – Global Experiential Agency – London (Hybrid) Permanent

Our client is an award-winning global integrated experiential agency, renowned for delivering exceptional live experiences for some of the world’s biggest brands.

We’re recruiting for two Account Directors with outstanding experiential and client growth management experience to join their expanding London team.

About the Role

As Account Director, you’ll build and nurture meaningful relationships with top-tier clients — ensuring exceptional delivery, satisfaction, and long-term growth.

You won’t be managing the day-to-day running of individual projects (that’s the Project Delivery team’s domain), but you’ll ensure those teams are delivering against client needs, maintaining profitability, and upholding the agency’s creative and operational standards.

The role includes on-site event delivery, and with the agency’s international client base, some overseas travel (up to two weeks at a time) will be required.

Skills & Experience

• Extensive experience in senior-level account management across experiential campaigns

• Proven track record in organic business growth and client development

• Experience delivering high-profile, complex, multi-million-pound projects within an agency environment

• Exposure to gaming, sport, and tech campaigns

• Strong pitch leadership — owning the process from brief to delivery

• Excellent presentation, negotiation, and sales abilities

• Proven leadership qualities with experience influencing senior-level stakeholders and procurement teams

• Strong commercial awareness and profitability management

• In-depth understanding of event delivery across multiple formats (exhibitions, conferences, live events, roadshows, greenfield, and fixed facilities)

• Experience working internationally and managing multi-currency projects

• Confident collaborating with Producers, Project Managers, and Technical teams

• Excellent written and verbal communication skills

• Proficient in Microsoft Office and related software

• Demonstrable success in growing account portfolios

Key Responsibilities

• Strategic planning to ensure sustained growth across your client portfolio

• Acting as the main point of contact, maintaining trusted, long-term client relationships

• Driving business growth and identifying new opportunities within existing accounts

• Leading and presenting pitches to secure new projects

• Managing client account financial forecasting and revenue targets

• Taking and developing briefs, collaborating with Project Delivery teams to ensure effective execution

• Representing the client’s voice in key internal meetings and reviews

• Working cross-functionally with Creative and Delivery teams to develop compelling client presentations

• Overseeing account KPIs and profitability

• Negotiating proposals and commercial terms with clients and procurement teams

• Supporting invoicing, POs, and financial documentation

• Occasionally managing smaller projects directly when required

• Mentoring and supporting junior team members to foster growth and development