Senior Account Manager | Experiential Agency

Our client is a leading global experiential & branding agency. We are recruiting an experienced Senior Account Manager with 3-4 years within an Account/Client Services environment.

Primary Objectives

• To Manage or Support the Physical, Digital & Hybrid Projects within our Clients’ scope
• To ensure strong relationships are kept with the Customer and ultimately retention is maintained
• To ensure that the revenue within a client grows year on year, seeking ongoing commitment for

Key Responsibilities

• Understand the agreed brief be that Physical, Hybrid or Digital and the challenge faced
• Build appropriate Account/ Project Plans to ensure a successful engagement/roll-out
• Manage existing customers so that both the customers and targets are exceeded
• Ensure all tasks are completed on time, documented, competently and professionally, all to a satisfactory level
• Manage your time to allow for the running of multiple projects
• Manage the relationship with the customer to ensure retention of said projects in the future
• Build budgets & manage costs to ensure profitability of delivery
• Pitch overall response as lead to win retention of project
• Proficient in MS Office

Experience Essential

• Proven Account / Client management experience
• Track record of successful project management & delivery
• Experience with large multinational, brand
• Effective communicator
• Team Player, but able to work autonomously.
• Proficient in MS Office

Desirable

• Understanding of Physical, Digital & Hybrid Event challenges
• Understanding of upselling and cross-selling with clients