Reporting: Head of Client Services
Our client is a leading global experiential & branding agency. We are recruiting experienced Senior Account Manger with 3-4 years within an Account/Client Services environment.
Primary Objectives
- To Manage or Support the Physical, Digital & Hybrid Projects within our Clients scope
- To ensure strong relationships are kept with the Customer and ultimately retention is maintained
- To ensure that the revenue within a client grows year on year, seeking ongoing commitment for
Key Responsibilities
- Understand the agreed brief be that Physical, Hybrid or Digital and the challenge faced
- Build appropriate Account/ Project Plans to ensure a successful engagement / roll-out
- Manage existing customers so that both the customer’s and targets are exceeded
- Ensure all tasks are completed on time, documented, competently and professionally, all to a satisfactory level
- Manage your time to allow for the running of multiple projects
- Manage the relationship with the customer to ensure retention of said projects in the future
- Build budgets & manage costs to ensure profitability of delivery
- Pitch overall response as lead to win retention of project
- Achieve all KPIs set based around CRM, Internal and external customer activity
- Proficient in MSFT Office
Experience Essential
- Proven Account / Client management experience
- Track record of successful project management & delivery
- Experience with large multinational, brand
- Effective communicator
- Team Player, but able to work autonomously.
- Proficient in MSFT Office
Desirable
- Understanding of Physical, Digital & Hybrid Event challenges
- Understanding of upselling and cross-selling within clients