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Digital Marketing Recruitment / Ecommerce Recruitment / PR & Communications Recruitment / Social & Content

Ecommerce / Trading Executive Permanent

The Coco Group

The Coco Group

Key roles & responsibilities:

  • Maintenance of all content (visual and written) across 3 Shopify storefronts
  • Ensuring best-in-class and seamless user experience on site
  • Lead on AB testing & CRO activity

CMS

  • Updating site with new campaign content, blogs and messaging in line with the marketing/trading calendar
  • Managing product descriptions, categories and backend attributes
  • Lead on product setups in Shopify and manage discount creation process
  • An understanding of SEO is a plus
  • Developing SEO strategy to monitor and improve on quality scores, page errors and targeting keywords through blog, product and landing page content
  • Updating metafields and site copy

Site UX

  • Weekly quality control checks to maintain high standards across all sites and deliver the best possible customer experience
  • Point of contact for Customer Services to investigate any ecommerce-related customer queries (identify any consistent bugs/issues on site and implement fixes)
  • Work with Customer Services on developing NPS and transitioning from customer service to customer success
  • Ensure customer order processing and integration with 3rd party systems operates smoothly

AB testing & CRO

  • Working with agency to develop a roadmap for conversion rate optimisation
  • Assisting in conversion rate optimisation initiatives including third party tools (Hotjar)
  • Planning and executing AB testing via Google Optimize and reporting on testing performance
  • Implementing successful testing changes to site alongside the ecommerce manager
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Job Overview

  • Date Posted: Posted 1 year ago
  • Location: London
  • Job Title: Ecommerce / Trading Executive
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Client Services Recruitment | Account Handling Recruitment

The Coco Group partner with inspiring clients to secure the most dynamic talent across Client Services Recruitment, Account Handling Recruitment,  Social & Content, Strategy & Planning, PR & Comms, Digital Marketing and Ecommerce Recruitment.

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Office 5.03, Beton,
23 Goswell Road
London
EC1M 7AJ

020 3597 3461
info@thecocogroup.com

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